Terms & Conditions
All Paper Perfect designs are protected by copyright and under no circumstances are they to be re-produced.
Ordering , Prices and Payment.
The simplest way to order is via our website. You may also fax or mail an order to us.Telephone orders are generally not accepted.
All prices displayed are in Australian dollars and include GST. We accept Visa, Master Card and American Express cards. We also accept Direct Deposit payments. At time of order your credit card details are stored on our secure site and are immediately deleted after payment confirmation for your added protection.
All orders must be paid for at time of order. Please choose carefully as all orders are considered final. We will not dispatch orders until payment has been received and confirmed.
Placing an order confirms acceptance of Paper Perfect's terms and conditions.
Postage & Handling.
We use Australia Post for all deliveries. However if you would prefer to arrange your own courier please advise us.
Postage and handling for samples are charged at $4.95.
All orders 3kgs and under will be dispatched via post, charged at $15.00 allowing next working day delivery for the majority of Australians.
We will advise you of postage options for orders over 3 kgs.
While every care is taken at Paper Perfect to ensure that your order is received in good condition we take no responsibility for loss or damage incurred during transit or any other circumstances beyond our reasonable control.
Postage charges for overseas orders will be advised at time of order. Paper Perfect is not responsible for any import taxes or duty payable to government authorities.
We recommend that when ordering you allow extra time for completion and dispatch to take into account any unforeseen delays. Paper Perfect will email you confirmation that your order has been dispatched.
Errors In Order
While we take every care to ensure that you receive your correct order occasionally errors do occur. Paper Perfect recommend that you check your order immediately upon receipt. If an error has occurred please advise us via email within 7 days and we will rectify the shortage or error. After this period Paper perfect takes no responsibility for any errors reported.
We do not begin to print your personalized invitation details until we have received proofing approval from you. Once you have approved your proof Paper Perfect accepts no responsibility for uncorrected errors.
Paper Perfect will gladly refund the purchase price of our glue tape /refills if such products are shown to be faulty either in the mechanical operation or results in Ineffective/ unsatisfactory adhesion of products, as long as such glues are used in accordance with the manufacturer’s instructions . Paper Perfect takes no responsibility or guarantees the products if such are used in an inappropriate way and will not be liable to damage to finished products. (note guarantee is for glue tapes/refills only)
Faulty products are to be returned to Paper Perfect together with a summary of why products returned and evidence of faulty finished product if required. Paper Perfect will if product found to be faulty will refund cost of product plus an amount of $3.50 to cover return freight.
We guard your private details including guest details diligently. Under no circumstances will Paper Perfect engage in discussions verbal or otherwise with persons other than our client/s. Clients must advise us in writing if they wish to relax this policy in any way.
Paper Perfect advise that while every care is taken in images produced on this site actual shades may vary from onscreen colours. In addition shade variations occasionally occur in different stock batch lots. We recommend that order all required items at the same time to ensure no batch variations occur. Handmade papers and other vary slightly from sheet to sheet; this is part of their charm and is not a product fault.
Paper Perfect has a minimum order of 10 each for invitation range items ( both Paper Perfect Printed and Assembled and Paper Perfect DIY) unless noted otherwise. Minimum quantities do not apply to other stock lines ( except where sold in packet quantities)
Printing of Invitations and Associated Stationery.
Once we receive your order, wording and full payment a wording design of your invitation will be emailed to you in 4 working days upon reciept. At this time we will also email you a spreadsheet to enable you to insert your guest details if applicable. We will make any required changes to your proof and re-send to you for final approval. Any additional changes at this point will be charged at the rate of $13.50 per change. Once you have given final approval to print no further changes will be accepted.
We will complete your invitations and dispatch them 7 working days from your acceptance of final wording design proof. We will confirm dispatch of your order by email.
Occasionally events out of the control of Paper Perfect may result in delays being experienced in the printing time frame. In this unlikely event we will keep you apprised at all times of the progress of your order.
Availability of Stock Items
Paper Perfect includes all items in good faith however occasionally shortages and discontinuations occur. Paper Perfect will email you immediately if this occurs and will advise amended time frames or suggest a similar item where applicable.
Catalogues and Retail Outlet
We do not supply a paper based catalogue. This website is the best way for you to view our products and services as we constantly update both our design range and product lines. We do not have a retail store. This enables us to keep our prices competitive while still giving you an extensive range of designs.